Refund Policy

Last updated: September 12, 2026

Health Checkup Center is a booking facilitator. We do not collect customer payments, hold customer funds or issue refunds. Payment is collected directly by the laboratory fulfilling your booking, and any eligible refund is assessed, approved and processed by that laboratory. The applicable rules therefore depend on whether your booking is with Redcliffe Labs or Thyrocare and on the stage reached when cancellation is requested.

Redcliffe Labs bookings

• Customer cancellation: Redcliffe Labs states that a test may be cancelled through its support channels or website/app before a phlebotomist is assigned.
• Prepaid booking: If a paid booking is cancelled, non-refundable payment-gateway or transaction-processing charges actually incurred may be deducted. Other administrative, logistics or processing charges may also be deducted where applicable under Redcliffe Labs’ policy.
• Provider cancellation: If Redcliffe Labs cancels or cannot confirm the booking, you may reschedule or request a complete refund.
• Refund time: Redcliffe Labs states 5–7 days after refund intimation for an offline refund and up to 15 days where a third-party payment aggregator is involved, subject to validation.
• Partial cancellation: Removing a person, test or package may change the order value and reverse a discount. The refund is recalculated against the revised order.

Redcliffe Labs’ current cancellation and refund terms govern its bookings if they change or conflict with this summary.

Thyrocare bookings

• Sample not collected: A full refund applies to an online prepaid booking if the location is not serviceable, a duplicate booking resulted from a system error, or the service provider made no adequate attempt to provide the service. In other pre-collection cancellation scenarios, Thyrocare states that ₹100 may be deducted as a cancellation charge.
• Sample collected but not processed: If you ask to stop processing after collection, Thyrocare states that handling charges of ₹200–₹300 per order may be deducted. If processing cannot proceed because of pre-analytical or transportation issues, the policy provides for a full refund of the paid amount.
• Sample processed and reported: No cancellation refund is provided after successful processing and reporting.
• Laboratory cancellation: If all tests are cancelled by the laboratory for technical reasons and you decline retesting, a refund may be requested subject to Thyrocare’s validation and stated time limits.

Thyrocare’s current cancellation and refund terms govern its bookings if they change or conflict with this summary.

Recollection and unreported tests

If a laboratory cannot process a sample, it may first offer a recollection. Refund eligibility depends on the provider’s reason for rejection, whether you accept recollection and whether any tests in the order were completed. A partial refund for an unreported test may be calculated using the provider’s allocation of the package price rather than the test’s standalone list price.

How to request cancellation or a refund

Contact us as soon as possible, preferably before a phlebotomist is assigned or travels for collection. Provide your booking ID, customer name, registered mobile number, laboratory name and reason for cancellation. We can forward or assist with the request, but the laboratory decides refund eligibility and processes the refund directly.

Call 7733885311 or email info@healthcheckupcenter.com. Never send card, UPI, bank-account or OTP details to Health Checkup Center for a refund. Share any information required for payment or refund only through the laboratory’s verified process.