Terms & Conditions
Last updated: September 20, 2026
These Terms & Conditions govern your use of healthcheckupcenter.com and any diagnostic-test or health-package booking request placed through the website. By using the website or submitting a booking, you agree to these Terms, our Privacy Policy, Refund Policy and Medical Disclaimer.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
Health Checkup Center (also referred to as “we”, “us” or “our”) means the booking and coordination service operated through healthcheckupcenter.com.
Diagnostic provider means the independent laboratory identified for a product or booking, currently including Thyrocare and Redcliffe Labs.
You means the person using the website, the person placing a booking for themselves or another person, and, where applicable, the patient for whom collection is requested.
Acknowledgment
You must be legally capable of entering into a contract. A booking for a minor must be placed by a parent or lawful guardian. If you book for another person, you confirm that you are authorised to provide their information and arrange the service.
Services
Health Checkup Center is a booking facilitator. We display diagnostic tests and packages, receive booking requests and coordinate them with the diagnostic provider shown for the selected product. The diagnostic provider assigns collection personnel, collects and processes samples, generates reports and handles provider-side payment and eligible refunds.
We are not a diagnostic laboratory, hospital or medical practice. A reference to a provider, accreditation, collection availability or service feature applies only to the relevant product and location shown at the time of booking.
Product information and availability
We take reasonable care to display current product names, included parameters, prices, preparation instructions, age or gender eligibility, collection availability and estimated reporting times. This information may originate from the diagnostic provider and can change. The details confirmed for your booking by the provider take precedence if a genuine provider update or correction is required.
A product listing is an invitation to place a booking request, not a guarantee that the requested product, locality, date or slot is available.
Booking and confirmation
You must provide accurate patient, contact, address and collection information. A booking is confirmed only when the website or diagnostic provider issues a confirmation. An acknowledgement that a request was received is not confirmation. If the provider cannot confirm a request, we may contact you to choose another slot or product.
Please verify the patient name, selected tests, provider, payable amount, date, time and address in the confirmation. Contact us promptly if anything is incorrect.
Prices and payment
Health Checkup Center does not collect or hold customer payments. No advance payment is payable to Health Checkup Center. Pay the diagnostic provider or its authorised collection representative at collection using a payment method verified for that booking. Any applicable collection charge, discount or coupon is shown or confirmed before collection.
Never send money to an unknown personal account or unverified payment link, and never disclose an OTP, UPI PIN, card PIN or banking password. If a displayed price is clearly incorrect because of a technical or provider-data error, the correct amount must be disclosed and accepted before the service proceeds.
Collection and your responsibilities
You are responsible for following the fasting, medication and preparation instructions shown for the selected test or communicated by the provider. Seek advice from a qualified doctor before stopping or changing medication. An adult must be present for collection from a minor. The provider may postpone or decline collection where the address is not serviceable, information is incomplete, preparation requirements were not followed, collection would be unsafe or the requested service is not appropriate for home collection.
Reports and estimated turnaround time
Reporting times displayed on the website are provider estimates, generally measured after successful sample collection and acceptance by the laboratory. They are not guaranteed deadlines. Recollection, confirmatory testing, holidays, technical issues or events outside reasonable control may cause delay. Reports are delivered through the provider’s available digital channels using the registered contact details.
Cancellation, rescheduling and refunds
Contact us as early as possible if you need to cancel or reschedule. Eligibility, deductions, recollection and processing time depend on the diagnostic provider and the stage reached by the booking. Health Checkup Center may assist with a request, but the provider decides and processes any eligible refund because it receives the payment. See the Refund Policy for details.
Medical information
Website content, search results and package suggestions are for general information and booking support. They are not medical advice, diagnosis or treatment and do not replace consultation with a qualified healthcare professional. A doctor should interpret reports in the context of symptoms and medical history. This service is not intended for emergencies. See the Medical Disclaimer.
Acceptable use
You must not misuse the website, attempt unauthorised access, interfere with security or availability, submit false or fraudulent bookings, impersonate another person, scrape the service in a manner that disrupts it, or use website content unlawfully.
Intellectual property and third-party services
The website design and original Health Checkup Center content are protected by applicable intellectual-property laws. Diagnostic-provider names, logos, product information and other third-party materials belong to their respective owners. Links or integrations with provider services do not transfer responsibility for those independent services to Health Checkup Center.
Limitation of Liability
To the extent permitted by law, Health Checkup Center is responsible for its own booking and coordination service, while the selected diagnostic provider is responsible for collection, laboratory processing, report generation, provider-side payment and refund handling. We are not responsible for delays or failures caused by incorrect customer information, failure to follow preparation instructions, provider systems, transport disruption, force majeure or other events outside our reasonable control.
Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded, including rights available under applicable consumer-protection law.
Privacy
We process booking and account information as described in our Privacy Policy. Information required to fulfil a booking is shared with the selected diagnostic provider. Optional analytics cookies are controlled through the website’s cookie preferences.
Changes to these Terms
We may update these Terms to reflect service, provider, legal or operational changes. The revised version and its updated date will be published on this page. Changes apply from publication and do not remove rights already accrued under a confirmed booking.
Governing Law
These Terms are governed by the laws of India. Subject to any mandatory consumer forum or other jurisdiction available under applicable law, disputes relating to the service are subject to the courts having jurisdiction in Jabalpur, Madhya Pradesh.
Customer support and complaints
For a booking question or complaint, contact Health Checkup Center at +91 7733885311 or info@healthcheckupcenter.com. Please provide your booking ID, registered mobile number, provider and a short description of the issue. Address: Jabalpur, Madhya Pradesh.